Frequently Asked Questions

 1. Can I place an order if I dont have Paypal?

Yes. If you dont have Paypal, but you have a credit card, paypal has an option to pay by credit card even if you are not a paypal member.

2. Are any other methods of payment accepted other than Paypal and credit cards?

For USA residents, yes, we accept money orders, cash (please send by registered or trackable means so it doesnt get lost in the mail) and bank transfers (Bank transfers are usually VERY expensive). Personal checks are no longer accepted. However, on the website, it will only accept Paypal or credit cards, so if you wish to use a method other than Paypal, please email us directly at brianjapan@gmail.com and tell us which items you would like to order and the model #s (listed below the product).

For European, Australia, Asia, and all other countries, at this time, we can only accept Paypal, or cash (If you send cash, PLEASE send by registered or trackable means so it doesnt get lost in the mail). For cash, we accept the equivalent amount in euros, Japanese yen, pound sterling, Australian dollars, and Canadian dollars. Sorry, but we can no longer accept European checks/cheques. 

3. How long does it take to receive an order after it has been placed?

It depends on the method of delivery, date ordered, and destination country. We DO NOT ship orders on weekends or Japanese national holidays. Once an order is shipped, it usually takes 7-14 days for 1st class airmail or 3-7 days for EMS. PLEASE NOTE: These times are only estimates and it varies from country to country and time of year.

4. Can I cancel an order once it has been paid for?

No, you can not cancel once an order has been placed.  The only exception is that if you ordered the wrong item by mistake. In order to change your order, please email us IMMEDIATELY so that we can change your order.  Once an order has been shipped, you can not change the order.  We ship very soon after an order is placed, so please   email us  within an hour if possible.  You may not cancel because you no longer want the item(s), changed your mind, or can't afford the item(s). PLEASE do not order unless you are 100% sure that you want the item(s).

5. Is there any kind of guarantee that my order will be delivered?

Yes, we guarantee safe delivery of all our products. If your product is lost or damaged, we will replace it, or refund your payment if the item is no longer available.

6. Is there any way to check the status of my package or track it?

Yes, but only if you chose the EMS shipping option. If you would like to know your tracking number and how to track your package, please email us and we would be happy to give you the information. However, there is no tracking number for 1st class airmail. We can tell you when it was sent out, but we cannot tell you where it currently is, or when it will arrive.

 7. Can I hold an item and pay for it later?

Sorry, we can not hold items. Because some of our items are extremely popular and many people want them, to be fair, it is first come, first serve. 

8. Can I do payment plans?

Sorry, we do not accept payment plans. All items must be fully paid at the time of purchase.