Terms & Conditions

New terms and conditions as on 4/28/2011. Please read carefully.

1. ALL SALES ARE FINAL. We DO NOT accept returns on items unless your item was damaged during shipping or has a manufacturing defect. We check all items very carefully before sending them out, but in the unlikely event that your item was lost or damaged during shipping, please email us as soon as possible. We will replace any lost or damaged items immediately, or refund your purchase price if the item is no longer available. Please only order if you are 100% sure that you want the item(s).

2. You may  NOT cancel an order once it is placed. We do not accept cancelling because you changed your mind, no longer want the items, or cannot afford the item(s). So PLEASE only order if you want the item(s). If you make a mistake and order the wrong item, size, or type, please contact us immediately so we can fix your order BEFORE it is sent out. We send out orders very quickly, so please contact us as soon as possible. If your order has already been sent out, then you are responsible for the shipping cost to return the product to us. Any products that have been worn or opened CANNOT be returned.

3. WE PROSECUTE ALL CHARGEBACKS & SCAMS AS CREDIT CARD FRAUD. If you order something from HardrockPokemon.com and reverse the charges (ie. chargeback), that is considered credit card fraud and we will FULLY prosecute to the full extent of Japanese, USA and international laws. The penalties for credit card fraud can range from fines of $10,000 to up to 10 years imprisonment. WE TAKE THIS VERY SERIOUSLY and will not hesitate to prosecute.  If you have a problem with something that you ordered, please email us so that we can fix the problem immediately. We will always try to make sure that you get exactly what you ordered in the exact condition as stated. PLEASE DO NOT charge us back before contacting us.

4. We try to ship all items within 24-48 hours of receipt of payment (We cannot ship on weekends or National holidays). Shipping usually takes 7-14 days for 1st class airmail and 3-7 days for EMS shipping.  ***This time is only an average shipping estimate. Certain countries take longer than others to deliver. Obviously we cannot write the shipping time for each country individually, so this is just an estimate based on the average time to most country. Shipping to Africa, South America, Mexico, Italy and some other countries take longer than other countries (Usually 14-28 days for 1st class airmail). Please be aware that shipping can also take longer during the holiday season or if there is any type of customs delay.

5. If you are under 18 years of age, you are not allowed to order, UNLESS you have your own credit card. We DO NOT allow the use of your parents credit card. If you wish to use your parents credit card, PLEASE have your parents order for you.

6. We are not responsible for any import tax, customs tax, duties, or VAT tax that your country may impose. We always try to write a lower value than the actual value on the customs form to help you avoid customs tax, but if a package is opened by customs, we are not responsible.

7. We are not responsible for any misdirected mail due to incomplete or incorrect addresses.This includes not entering your zip or postal code.

8. We reserve the right to cancel any order at any time if the product is no longer available, incomplete or incorrect name/address,  or in the case of fraudulant or unauthorized credit card.

9. We try our best to desribe the item's condition to the best of our ability. This is especially difficult when it comes to cards. Everyones idea of "mint condition" or "near mint condition" seems to be different, so we tend to write worse condition in the description than the card actually is to be safe. Please keep in mind that we try our best to accurately describe all items. If you are unsatisfied with the condition of your item, please email us so that we can fix the problem.

10. If there is a product that we have and you would like more than the quantity listed, please email us and we will try to get more if possible.

The terms and conditions are for everyone's protection, so please adhere to them.